Introducing a Simpler Delivery and Pickup Process

We’re making your Aquantuo delivery experience simpler and more convenient!

Starting November 2, 2026, Aquantuo will no longer call you to arrange delivery or pickup when your shipment is ready. Instead, you’ll receive an automated email notifying you of your planned delivery date.

If you prefer to pick up your shipment, you can use the self-service link to schedule your preferred pickup date and time. If you’re unavailable on the scheduled delivery day, you can also use the link to request a rescheduled date, subject to operational availability and confirmation by Aquantuo.

Here’s How the New Process Will Work

  1. Receive an Email Notification

    Once your shipment has been sorted and is ready for delivery, you’ll receive an automated email confirming your planned delivery date.

  2. Prefer to Pick Up Your Shipment?

    Use the link in the email to schedule your preferred pickup date and time through our self-service system.

  3. Unavailable on the Delivery Date?

    Use the same link to request a rescheduled delivery date. Rescheduling requests are subject to operational availability and confirmation by Aquantuo.

  4. Present Your One-Time Password (OTP)

    On the scheduled delivery or pickup date, you’ll need to provide the delivery personnel with the OTP sent to you earlier by Aquantuo via email. This code is required to verify and release your package.

  5. Manage Your Delivery Arrangements

    Follow the instructions in your email to manage your delivery or pickup arrangements without needing to call our team.

Important: Please do not wait for a phone call from our team. Delivery arrangements will now be managed through the self-service system.

Set Your Delivery Preference

Log in to your Aquantuo account and go to:

Settings → Preferences → Delivery Preference

  • Turn the option ON if you prefer to pick up your orders.
  • Leave the option OFF if you prefer delivery to your address.

Important: Keep Your Delivery Address Up to Date

Please ensure your Aquantuo profile has a valid delivery address. Your profile address must not be Aquantuo’s office address, even if you intend to pick up your shipment.

When creating your order in our app or website, ensure your delivery address is correct. Deliveries will be made to the address provided with the order.

If you need to change your delivery location, update it before your order arrives at our origin warehouse or before you pay for the order.

This helps us avoid delivery delays and missed deliveries.

A Simpler, More Convenient Experience

This change gives you greater control over your delivery schedule while helping us serve you more efficiently.

Thank you for choosing Aquantuo.

Shrinking distances, spreading happiness 💙