Frequently Asked Questions

After making your purchase from any online store, use your customized Aquantuo address at the point of checkout. If the packages are in your possession or with your contact person, you will have the package delivered to your Aquantuo address. Please use the address as it appears on the website to avoid your package being misrouted or getting lost.

To start, sign-up on our website to access all our addresses abroad under your dashboard or download the Aquantuo App on your mobile device to create an account. Upon signing up, a verification link will be sent to your email address to complete the sign-up.

No, our address is not a billing address to use while making online purchases, it is only a shipping address. The billing address is the address associated with the card you are using to pay for the item.

Depending on the mode of shipping and the destination country, customs clearance fees are handled differently. Please check in with the respective destination country for clarity.

The actual weight is the measurement of a package when placed on the weighing scale whereas the volumetric weight is derived from the dimensions of the package (L*W*H). This is used by airlines to calculate the space occupied by packages. Some packages might be small or light and yet possess big or huge packaging hence occupying more space. Check out our volumetric calculator here

When packages are confirmed, delivered and received at our address abroad, their images and weights are captured, updated into your account. An email is then triggered to let you know your package is received. Once you’ve made the purchase and delivery is done, share with us the proof of delivery from the store or your vendor, and we will have it confirmed and updated into your account.