Frequently Asked Questions

You have up to 7 days to make the payment after receiving your shipping invoice. If payment is not made within seven days, the storage fees below will begin to apply:
- $1/kg/day for packages less than 23kg or 0.023 CBM
- $2/kg/day for packages greater than 23kg or 0.023 CBM

We accept a variety of secure payment methods including:
- Card payments
- Bank transfers
- Mobile money transfers

We can consolidate your items up to a maximum of 7 days from when the first item is received at our addresses at origin.

If you cancel after the shipment has left the country of origin, no refunds will be issued. However, you can request cancellation upon goods being received in the country of origin. Please note that we do not cover returning costs to supplier or seller.

Yes, we open boxes and photograph contents for packages, from the US. However, for our China, UK and UAE operations, we only take a picture of the label unless contents are requested by the member.
For China packages, opening boxes and providing images will incur an additional $1 fee per package.