Policies

We strive to provide efficient and timely service to all our members. To ensure smooth operations, we have implemented the following policy for handling abandoned packages:

Packages are considered abandoned if:

• At origin countries: Members fail to make payment within 21 days from the date of invoice issuance.
• At destination countries: Members fail to collect or complete payment for their packages within 21 days after the package is marked as 'sorting completed.'

Members have 7 days to make payment at origin countries or collect packages at destination countries. A first reminder will be sent via email on the 5th day, informing members about storage fees and the deadline to act. A final notification will be sent on the 14th day, warning members that the package will be subject to auction or disposal in 7 days.

Storage fees will begin accruing from the 8th day of holding the package. These fees are calculated based on the terms outlined in our updated payment policy.

Packages unpaid or uncollected after 21 days will be classified as abandoned. Abandoned packages will be auctioned or disposed of, and members will forfeit any claims to the items. Once classified as abandoned, packages will be auctioned or disposed of at the company's discretion, and Aquantuo will not be held liable for these packages or provide any refunds after disposal.

Members are responsible for ensuring timely payment and collection of their packages to avoid additional charges or disposal. If you have questions about your package or payment, please contact our support team before the 21-day deadline to avoid abandonment.

This policy ensures fairness and operational efficiency while encouraging members to manage their shipments responsibly.