Our Storage Policy outlines the terms and conditions for storing identified and unidentified packages at our country-of-origin warehouses. It ensures proper handling, timely payments, and clear procedures for managing discrepancies and special items. By adhering to this policy, we aim to provide efficient and reliable storage services while minimizing any inconvenience to our customers.
1. Identified Packages:
If your package is properly identified and invoiced, storage fees will begin 7 days after the invoice is issued. If payment is not completed within 21 days, either in the country of origin, destination country, or both, your package will be donated to charity, and Aquantuo will no longer be liable for it.
2. Unidentified Packages:
For packages received at our country-of-origin warehouses without a name, account number, or if the name on the package is not registered in our system, we will hold the package for 21 calendar days. The first 7 days are free of charge, after which storage fees will apply and will be included in the final invoice. If the package remains unclaimed after the 21 calendar days, it will be donated to charity, and Aquantuo will not be liable for the package
If a member identifies their package after the free 7 days of storage, any accumulated storage fees will be included in their final invoice
We understand how important your shipments are, and we encourage you to ensure all details are correct to avoid any inconvenience.
The following storage fees will apply if full payment is not made within the free 7-day period: