Our Handling Discrepancies and Special Items policy addresses concerns related to weight and dimension discrepancies, as well as the handling of special goods. This policy ensures transparency and accuracy in invoicing, allowing for prompt resolution of any issues. By adhering to these guidelines, we aim to provide fair and efficient service to all our customers.
Weight & Dimension issues:
Concerns about weight discrepancies must be raised within 48 hours of receiving the final invoice after your item has arrived at the country-of-origin warehouse. After this period, requests for re-weighing or cost revisions will not be accepted.
Note that Aquantuo reserves the right to review and adjust the final charges upon arrival at the destination country if any weight discrepancies are identified. Any adjustments will be communicated promptly, and the revised charges will apply accordingly.
Special Goods:
Your invoice may be adjusted if additional checks reveal that the package contains special goods, such as liquids, car batteries, perfumes, or cosmetic products.
Click here to review the list of restricted and prohibited items.